ADD SECURLOCK™ EQUIP TO YOUR DIGITAL WALLET.
Here at Members First Credit Union of Florida, we give you options to make handling your funds as convenient as possible. One way to do that is to register your Members First credit card on the SecurLOCK™ Equip app. This incredible service gives you more control of your Members First credit card online. You can turn your card on or off before you leave the house. You can review your account details and transactions. You can set alerts and spending limits to keep you within budget, and much more. Download the SecurLOCK™ Equip app from the App Store or on Google Play.
SECURLOCK™ EQUIP FAQ
What is SecurLOCK™ Equip?
SecurLOCK™ Equip is a mobile app that puts the control in your hands. With the SecurLOCK™ Equip app, you can decide when and where your credit card is used by locking and unlocking your card. Did you leave your credit card at the grocery store? Don't fret. Open the app and turn your card off until you can get it back. With SecurLOCK™ Equip you can also review your account details and transactions, and set alerts to provide notifications whenever your card is used.
What is required to use SecurLOCK™ Equip?
To use the SecurLOCK™ Equip app, you must have a Members First credit card and an Apple (4S, 5, 5C, 5S, 6, 6 Plus with iOS operating system version 6, 7, or 8. All future devices/releases will be supported) or Android (version 4.1 or later) smartphone. After downloading the app, you will be instructed to enter your full account number and other authentication information. You may begin using the app immediately upon registration.
Does Members First Credit Union of Florida charge for using SecurLOCK™ Equip?
No. However, be aware that message and data rates may apply, depending on your data plan.
How secure is the app?
After initial setup, the SecurLOCK™ Equip app requires the use of a password to access the app. The app does not store any of your personal information on your smartphone and only displays the last four digits of your card number.
How many cards can I register?
There is no restriction on how many Members First credit cards you can register with SecurLOCK™ Equip.
Can I register my Members First debit card on SecurLOCK™ Equip?
No. This app is only for your Members First credit card(s). For information on how you can control your Members First debit card, click here.
By turning my card off am I closing my account?
No. Using the card controls provided in the app does not change the status of your account.
I received a new card number. Will it automatically be updated in the app?
No. You will have to add the new account to the app. Go to Manage Account and add the new card. Be sure to 'un-manage' the old one.
If I have my card turned off will my recurring transactions still go through?
Yes. Recurring transactions will still be approved even if you have your card turned off. Additionally, you can select to receive alerts on recurring transactions.
I turned my card on and set My Location. Why was my transaction still declined?
To view the control(s) that were evoked during the authorization process, go to Transactions. Find the transaction that was denied and open it, then tap the image so it rotates. The transaction could also be declined due to external factors like your credit limit being reached/exceeded or fraud monitoring.
How long will my transaction history display?
The last 50 transactions will be displayed in the app for 30 calendar days.
Why does my pending purchase show an amount that is more than I paid?
Some merchants send pre-authorizations at higher amounts to test a card's validity. For instance, a $25 gas purchase might display as $26 or $125 depending on the merchant. Pre-authorizations are common at gas stations, hotels, or rental car companies. Even though the charge is listed in the app for more, it will clear your account for the correct amount. If it does not, contact the merchant or call (800) 600-5249 to dispute the charge.
What do i do if I have questions about how to use the app?
The SecurLOCK™ Equip app includes a built-in help feature so that you can read about the screens and settings. If you need additional support, call our member information center at (850) 434-2211.
SecurLOCK™ Equip is a registered trademark of FIS Global. Apple and the Apple logo are trademarks of Apple Inc. registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google Inc.
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